Feedback survey template

Creating a great product and user experience is only possible by keeping your users at the forefront – and that’s why a robust feedback process is crucial.

Author

Aishwarya N K

Date

January 8, 2024

With a feedback survey template, you can ask your users what they think about various aspects of your product or service, allowing you to gather specific insights on usability, features, satisfaction, and overall user experience.

When should you conduct a feedback survey?

You should use a feedback survey template when:

  • After key interactions or significant experiences.
  • Post-usability testing sessions.
  • Following a beta release or major updates.
  • Periodically for continuous improvement and user monitoring.
  • After significant updates or changes to the product.
  • After completion of tasks or goals within the product.
  • During onboarding, offboarding, or in response to issues.

Why should you conduct a feedback survey?

You should conduct feedback surveys regularly as it can help you:

  • Identify user pain points and areas for improvement.
  • Measure user satisfaction and gauge overall experience.
  • Gather insights for iterative product development.
  • Validate assumptions and inform data-driven decision-making.
  • Address issues, improve features, and enhance user engagement.
  • Enhance user loyalty and satisfaction by listening to feedback.
  • Monitor changes over time and adapt to evolving user needs.

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What is in the feedback survey template?

Here are the blocks you’ll see when you use this template:

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How to use the feedback survey template?

  • Log into Qatalyst – you will be taken to the dashboard. 
  • From the dashboard, pick “Start From Templates”
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  • You can choose any of the templates in the “Feedback Survey” section.  
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  • You can use the questions in the blocks given as is or modify them.
  • You can also personalize the blocks and change the order they appear in.
  • If you feel that the blocks given are not enough, you can add both UX and/or question blocks to the same template to complete your study. 

After you’re finished setting up the test, just publish and share it with your respondents!  

Best practices while conducting feedback surveys

  • Keep surveys concise for higher participation and completion rates.
  • Include open-ended questions for qualitative insights.
  • Organize questions logically for a smooth respondent experience.
  • Ensure mobile-friendly design for accessibility and ease of completion.
  • Consider providing incentives to boost survey participation and engagement.
  • Regularly review and update surveys to keep them relevant and effective.
  • Provide surveys in multiple languages for inclusivity and broader participation.
  • Clearly communicate the survey's purpose and its impact on the product.
  • Use feedback to continually refine and improve future survey iterations.

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Frequently Asked Questions

What are feedback surveys?

Feedback surveys are structured questionnaires or forms designed to collect opinions, insights, and evaluations from users, regarding a product, service, experience, or event. These surveys aim to gather information on satisfaction, preferences, and areas for improvement, providing valuable feedback to improve products and enhance the user experience.

Why should you conduct feedback surveys?

Conducting feedback surveys is essential for gathering user opinions and insights, identifying areas for improvement, and ensuring a user-centric approach to product development.

Conducting feedback surveys is essential for gathering user opinions and insights, identifying areas for improvement, and ensuring a user-centric approach to product development.

1

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

Teams involved in product development, customer support, marketing, user experience (UX), and quality assurance should conduct feedback surveys. Additionally, industries such as healthcare, banking, and various other service industries can benefit from feedback surveys to enhance user satisfaction.

1

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Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

1

Log into 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

Author Bio

Aishwarya tries to be a meticulous writer who dots her i’s and crosses her t’s. She brings the same diligence while curating the best restaurants in Bangalore. When she is not dreaming about her next scuba dive, she can be found evangelizing the Lord of the Rings to everyone in earshot.

Aishwarya N K

Senior Product Marketing Specialist

FAQs

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