Gauging employee satisfaction is one of the most important activities a company can do – apart from letting them know what’s right/wrong within the company, it can also let them know what can be done to resolve any dissatisfaction that arises.
What can you understand from employee satisfaction surveys?
- Identify areas for improvement: Employee satisfaction surveys can reveal aspects of the company culture that are hindering employee satisfaction.
- Gauge overall employee morale and happiness: Surveys can indicate how motivated employees are and the overall sentiment within the organization.
- Give opinions on leadership and management: Employees can express their opinions on leadership practices and provide areas where they can offer more support to them.
- Measure job satisfaction and fulfilment: To see if employees find their work meaningful and challenging, or if they feel their skills and talents are not being utilized effectively.
- Determine employee engagement levels: The survey can help determine how invested employees are in the day-to-day of the business and the company’s goals.
- Pinpoint issues impacting productivity: Employees can detail any factors that affect their productivity, such as new policies, lack of resources, or unclear expectations.
- Gather feedback on work-life balance: Surveys can highlight areas of work that employees struggle to balance, like the workload.
What are some questions you can ask to gauge employee satisfaction?
Here are some questions you can ask employees based on different categories:
Overall satisfaction and engagement:
- How satisfied are you with your overall work experience at <Company Name>?
- On a scale of 1 to 10, how likely are you to recommend <Company Name> as a great place to work?
Work environment and culture:
- Do you feel you have the resources and support you need to be successful in your role?
- Do you feel comfortable voicing your opinions and concerns to your manager or colleagues?
Compensation and benefits:
- Do you feel your salary and benefits are on par with the market rate for your position?
- Do you feel <Company Name> offers opportunities for professional development and career advancement?
Work-life balance:
- How well are you able to maintain a healthy balance between your work and personal life?
- To what extent do you feel pressured to work overtime or outside regular working hours?
Open-ended questions:
- What is one thing the company could do to improve your work experience?
- Is there anything else you would like to share about the company culture?
Steps to conduct employee satisfaction survey with Decode
Step 1: Once you log in to your Decode account, you will arrive on the dashboard.
Step 2: On the left navigation panel, click on the “+” icon to open the research page.
Step 3: On the Research page, from the left panel, you can either choose the ‘Surveys’ or the ‘Live interviews’ option, depending on if you want qualitative or quantitative results.
Step 4: If you select the ‘Surveys’ option, you can choose the Customer satisfaction template that will give you a mix of questions, from a simple checkbox to Likert scales and short answers. You can customize the study to add or remove any blocks you want.
Step 5: If you select the Live interviews’ option, you can choose the ‘One on one meeting’ template which will open up to let you fill in the meeting details, such as the date, time, language, and the details of the moderators and participants. You can also modify this template by adding any new blocks you wish.
Step 6: Once you fill in the required details, click on the “Save” and then the "Publish" button to launch the study.
Step 7: Once the study is published, an invite will be sent to the user to attend the meeting.
Step 8: After publishing the study, you will automatically be directed to the share tab, where you will find the Meeting URLs for sharing the meetings.
FAQs:
What is employee satisfaction?
Employee satisfaction is a term that describes how happy or content employees are within the organization in terms of their jobs or experiences. Employee satisfaction is an important factor that goes into understanding employee engagement.
How do I create an employee satisfaction survey template?
To create an employee satisfaction questionnaire, identify key areas of the employee’s experience you want to understand (culture, work-life balance, etc.). Choose a mix of questions, such as multiple-choice, yes/no, and open-ended employee satisfaction survey questions, and send out these surveys regularly.
What’s a good employee satisfaction score?
There's no single ‘good’ score, as it depends on your company and industry. However, scores above 70% generally indicate positive employee sentiment. Focus on tracking the score over time and identifying areas for improvement within the workplace.
What is the best scale for an employee satisfaction survey?
There’s no standard scale for an employee satisfaction survey, but you can use a 5-point Likert scale to measure agreement or a 0-10 scale to determine employee satisfaction.
