Patient Satisfaction Questionnaire Template

Use this pre-built and fully customizable patient satisfaction questionnaire template for patient insights today!

Author

Tanvi Moitra

Date

January 24, 2024

Patients desire a seamless experience with quick appointment scheduling and minimal wait times. To ensure patient satisfaction, realizing that even a minor negative encounter may prompt them to look for care elsewhere is essential. 

Moreover, hospitalized patients need to feel comfortable to heal on a physical, emotional, and sometimes even spiritual level. Providing quality, safe, and compassionate patient care enhances the patient’s quality of life and response to therapy. The patient satisfaction survey questionnaire aids in evaluating fundamental metrics related to patient care and understanding the institutions' level of care and any challenges with the service.

This patient satisfaction survey template is the ideal tool to understand the grievances and experiences of your patients. Let’s take a quick look into how you can use it-

What is a Patient Satisfaction Questionnaire?

A patient satisfaction survey consists of questions designed to get patients' answers regarding their satisfaction level. The patient satisfaction survey questionnaire aids in determining fundamental metrics related to patient care that enable healthcare facilities to comprehend the caliber of treatment rendered and any problems in the delivery of care.

The following six underlying metrics should be used to gauge patient satisfaction:

  • The standard of medical care
  • The interpersonal skills of the hospital staff
  • Clarity and transparency
  • Accessibility to relevant care, medicines, tests, etc.

Why Do You Need Patient Satisfaction Surveys in Healthcare?

Patient satisfaction surveys help you get actionable insights about patient experience by:

1. Gathering input to make improvements 

2. Delivering treatment that is patient-centered

3. Evaluating team performance

4. Promoting openness 

5. Increasing the loyalty and retention of patients

When Should I Use This Patient Satisfaction Questionnaire Template?

You should use this patient satisfaction questionnaire when you want to evaluate how you and your team perform against- 

  • Overall patient satisfaction scores
  • The likelihood of getting recommended by patients
  • Effectiveness and method of communication with patients
  • Patient wait times
  • Courtesy of the hospital staff and respect toward patient well-being
  • Hygiene across all facilities available

And other similar metrics

What is in this Patient Satisfaction Survey Template?

Patient Satisfaction Questionnaire
Patient Satisfaction Questionnaire

How To Use This Patient Satisfaction Survey Template?

Step 1 - Log in to your Decode Workspace to access the Dashboard.

Decode Dashboard
Decode Dashboard

Step 2 - Step 2- Click the “Research” icon on the left navigation panel to create a new study.

Decode Research Page
Decode Research Page

Step 3 - Click on the “Customer Satisfaction Template” and then “Use this template” to start building your patient survey.

Step 4- The template comes pre-built with survey question blocks, but you can customize it as per your study requirements easily.

Decode Patient Satisfaction Survey Template
Decode Patient Satisfaction Survey Template

This Patient Satisfaction Survey Template is completely customizable. You can change the welcome and thank you pages, the design, logic, properties, and the sample survey questions. 

You can also add more relevant blocks of your choice.

Best Practices for Creating a Patient Satisfaction Questionnaire

Ask clear and short questions: Make sure your survey questions are brief and straightforward. Steer clear of jargon and fancy terminology.

Concentrate on important areas: Determine which elements of the patient experience are most important to evaluate, such as wait times, politeness of the staff, communication, cleanliness, and the standard of care.

Mix up the questions you ask: Use a range of question formats, such as multiple-choice, open-ended, and Likert scale (rating scale), to collect input that is both quantitative and qualitative.

{{cta-button}}

Frequently Asked Questions (FAQs)

Supercharge your research with actionable insights faster on Decode's integrated consumer research platform with Insights AI.
Want to conduct lean and unbiased research? Try out Entropik's tech behavioral research platform today!
Want to conduct lean and unbiased research? Try out Entropik's tech behavioral research platform today!
Want to conduct lean and unbiased research? Try out Entropik's tech behavioral research platform today!
Build the Right Products, the Right Way: Elevate your UX with Qatalyst's integrated user research platform with Insights AI.

Frequently Asked Questions

What is a patient satisfaction questionnaire?

Self-reported patient evaluations of several touchpoints during a patient's medical care experience are collected via patient satisfaction questionnaires. Factors that could be considered include staff response, clinician communication, technical proficiency, and hospital atmosphere, depending on the patient satisfaction being assessed.

What are the research questions on patient satisfaction?

How many times a year, on average, do you visit the hospital? How often did various staff members at this hospital provide you with contradicting information? Were you questioned today about any other medical professionals you had seen since your last appointment?

What is the objective of patient satisfaction?

1

Log into 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

Patient satisfaction is a crucial and often used metric to assess the caliber of medical service. Clinical results, patient retention, and medical malpractice lawsuits are all impacted by patient satisfaction. It has an impact on the prompt, effective, and patient-centered provision of high-quality medical treatment.

How to measure patients satisfaction?

1

Log into 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

You can use quantitative methods like surveys or qualitative research methods like interviews and focus groups.

1

Log into 

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Suspendisse varius enim in eros elementum tristique. Duis cursus, mi quis viverra ornare, eros dolor interdum nulla, ut commodo diam libero vitae erat. Aenean faucibus nibh et justo cursus id rutrum lorem imperdiet. Nunc ut sem vitae risus tristique posuere.

With lots of unique blocks, you can easily build a page without coding.

2

Click on Study templates

With lots of unique blocks, you can easily build a page without coding.

3

Start from scratch

With lots of unique blocks, you can easily build a page without coding.

4

Add blocks to the content

With lots of unique blocks, you can easily build a page without coding.

5

Saving the Template

With lots of unique blocks, you can easily build a page without coding.

6

Publish the Template

With lots of unique blocks, you can easily build a page without coding.

Author Bio

Tanvi can usually be found anxiously treading the office floor to get her content reviewed, here at Entropik. When not absorbed by researching and writing, she loves to read, go for a swim, play badminton, paint, and otherwise spend too much time bingeing on the Office and cuddling her German Shepherd, Whiskey. An absolute foodie, she would love to cook and bake for you and even give you the best dessert suggestions in the office.

Tanvi Moitra

Product Marketing Specialist

FAQs

What is a usability testing template?
Why use a usability testing template?
What should be included in a usability testing template?
Who typically uses a usability testing template?
Are there any tips for using a usability testing template?
How do I use a usability testing template?

Related Articles

Maximize Your Research Potential

Experience why teams worldwide trust our Consumer & User Research solutions.

Book a Demo

Thank You!

We will contact you soon.