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Case Study

Find out how Entropik helped increase chatbot conversions

Enhancing User Experience: Usability Testing of Accenture Chatbot.

April 12, 2023
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Our client was looking for a technology partner who can provide accurate, actionable and scalable insights solutions to measure customer experience. They wanted to study the popularity of their chatbot and website to understand the ease of interaction and engagement levels.

With our user insights platform, the client was able to test their UX and identify user behavior to optimize engagement, improve retention, and increase conversions.  

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